Payments & Cancellations

Pay-as-you-go packages

  • Packages are paid in full before the first session, unless BYLDUP agrees otherwise in writing.
  • Each package is valid for a set period counted from your first session, and all its sessions must be completed within it. Standard validity: 8 sessions: 45 days; 12 sessions: 60 days; 24 sessions: 90 days; 50 sessions: 180 days. Your agreement states your package's exact validity.
  • Packages can't be frozen. Their validity already allows for travel, illness and busy weeks. The only exception is when your coach is unavailable (see below).
  • Sessions not used by the end of the validity period expire. They are not refunded, exchanged for cash or moved to another package.

Monthly subscriptions

  • Your plan is billed every 30 days. The first payment is taken when you subscribe, and the plan then renews automatically every 30 days on the same card until it is cancelled.
  • The first 3 billing periods (3 consecutive payments) are a minimum commitment. The plan can't be cancelled during them except by written agreement with BYLDUP.
  • Once the minimum term has ended, you can cancel at any time from your BYLDUP plan page or the BYLDUP app, or by writing to BYLDUP. Cancellation takes effect at the end of the 30-day period you have already paid for: nothing more is charged, and that period is not refunded.
  • Each payment credits that billing period's sessions. Sessions are credited only once the payment has been received.
  • Up to 2 unused sessions can roll over into the next billing period; any others expire at the end of the period. You can never hold more than 2 rolled-over sessions at a time.
  • Sessions can't be used after your plan ends. If you cancel when the minimum term ends, every session from those 3 months must be completed within them, plus any approved freeze.
  • You can freeze your plan once, for 14 consecutive days. Ask BYLDUP in writing; the freeze starts once BYLDUP confirms it. No sessions take place during a freeze, and your next renewal, and the end of your minimum term, move forward by 14 days. Missing sessions without an approved freeze is not a freeze.
  • If a renewal payment fails, your sessions continue for 7 days while you update your card. After that, sessions pause until the payment is made. A failed payment is not a freeze and does not extend your plan.

Sessions and coaches

  • To cancel or move a session, tell your coach or BYLDUP at least 12 hours before it starts. With less notice, if you don't attend, or if you arrive too late for the session to reasonably go ahead, the session counts as used. Moving a session depends on your coach's availability.
  • A session your coach cancels or misses is never deducted. It is rescheduled at no cost.
  • BYLDUP assigns your coach and may change the assignment where needed, for example if your schedule or location changes. Your remaining sessions are unaffected.
  • If your coach is unavailable for a period (travel, illness, leave, or leaving BYLDUP), BYLDUP will offer you a replacement coach of the same standard. If you would rather wait for your own coach, your plan or package is frozen until they are back: subscription renewals, and package validity, move forward by the same time, and this does not use your own freeze.

Part of the BYLDUP Terms & Conditions.